Shipping & Delivery Policy
At The Green Pearl Boutique, we offer a carefully selected range of fashion, lifestyle and accessory products through our global sourcing and fulfilment model. Some products may be shipped directly from third-party suppliers, warehouses or fulfilment partners.
We want customers to feel fully informed before placing an order. This policy explains how shipping, delivery, tracking, customs and delivery issues are handled.
1. Seller and Customer Support
The Green Pearl Boutique is responsible for customer service, order support and post-purchase assistance.
For shipping or delivery questions, please contact:
Berlin Berlin 13627
Email: support@thegreenpearlboutique.com
Please include your order number when contacting us.
2. Order Processing Time
Orders are normally processed within 1–3 business days after payment has been confirmed.
Business days are Monday to Friday, excluding public holidays.
During busy periods, promotional campaigns, seasonal sales or supplier delays, processing may take slightly longer. If there is a significant delay, we will contact you where possible.
3. Estimated Delivery Times
Due to our global sourcing and fulfilment partnerships, delivery times may vary depending on the product, supplier location, destination country and carrier.
Estimated delivery time is usually:
7–22 business days from the order date
This estimate includes normal order processing and transit time.
Some orders may arrive sooner, while others may take longer due to customs, local delivery delays, public holidays, weather disruption, carrier backlogs or other circumstances outside our direct control.
4. Shipping Costs
Shipping costs are shown at checkout before you place your order.
The final shipping cost may depend on:
delivery country;
product type;
product weight or size;
supplier or warehouse location;
selected delivery method;
order value.
Customers will always be able to review the shipping cost before completing payment.
Important for Google Merchant Center: the shipping costs shown on our website, checkout and product listings should match the shipping information submitted to Google Merchant Center.
5. Delivery Countries
We currently ship to selected countries shown at checkout.
If your country is not available at checkout, we may not currently deliver to your location.
Delivery availability may vary depending on the product and supplier.
6. Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.
Please note that tracking updates may take a few business days to appear after dispatch, especially for international shipments.
If you have not received tracking information or your tracking has not updated for several days, please contact:
support@thegreenpearlboutique.com
7. Separate Parcels
If your order contains more than one item, the items may be shipped separately.
This can happen because products may come from different suppliers, warehouses or fulfilment partners.
If your order arrives in separate parcels, you will not be charged extra shipping unless this was clearly shown at checkout before purchase.
8. Global Sourcing and Dropshipping Fulfilment
Some items may be fulfilled by third-party suppliers, warehouses, manufacturers or dropshipping partners.
This means:
the parcel may be shipped from a different country;
the sender name or warehouse address on the parcel may be different from The Green Pearl Boutique;
products in the same order may arrive separately;
delivery times may vary between items;
return addresses may be different from the dispatch address.
For all order questions, customers should contact The Green Pearl Boutique directly and not the supplier shown on the parcel.
9. Customs, Import Duties and Taxes
International orders may be subject to customs duties, import taxes, handling fees or local charges imposed by the destination country.
These charges are not controlled by The Green Pearl Boutique unless they are clearly included in the price or checkout total.
Where customs duties, taxes or import fees apply, they are the responsibility of the customer unless clearly stated otherwise at checkout.
We recommend checking with your local customs office before placing an international order if you are unsure about possible charges.
If a customer refuses to pay customs charges and the parcel is returned, we may deduct reasonable shipping, return or handling costs from any refund where permitted by law.
10. Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check your address carefully before placing your order.
We are not responsible for failed delivery, lost parcels or delays caused by:
incorrect address details;
missing apartment, flat or house number;
wrong postcode;
wrong country selection;
refused delivery;
failure to collect the parcel;
customer failure to respond to the carrier.
If a parcel is returned to sender because of incorrect customer information or non-collection, we may deduct reasonable shipping, return or handling costs from any refund where permitted by law.
11. Delayed Orders
We work hard to ensure orders are delivered within the estimated timeframe.
However, delays may happen due to customs checks, supplier processing, carrier disruption, weather, public holidays, high seasonal demand or other circumstances outside our direct control.
If your order is significantly delayed, please contact us at:
support@thegreenpearlboutique.com
We will investigate with the supplier, warehouse or carrier and help you find a suitable solution.
12. Lost Parcels
If your tracking shows that your parcel may be lost, please contact us.
We may need to investigate with the carrier, supplier or fulfilment partner before confirming the next step.
If the parcel is confirmed as lost and the issue was not caused by incorrect customer information, refusal of delivery or failure to collect the parcel, we will provide a suitable solution. This may include a replacement, refund or other legally appropriate remedy.
13. Damaged Parcels or Damaged Items
Please check your parcel and items as soon as they arrive.
If your item arrives damaged, faulty, incorrect or significantly different from the product description, please contact us as soon as possible at:
support@thegreenpearlboutique.com
Please include:
your order number;
photos or video of the damaged item;
photos of the packaging;
a clear description of the issue.
We will review the matter and provide a suitable solution in line with our Return, Refund, Exchange & Withdrawal Policy and applicable consumer rights.
14. Delivery Attempts and Uncollected Parcels
If the carrier attempts delivery and the parcel is not collected or rearranged in time, the parcel may be returned to sender.
Customers are responsible for monitoring tracking updates and collecting parcels where required.
If an order is returned because it was not collected, we may deduct reasonable delivery, return or handling costs from any refund where permitted by law.
15. Order Cancellation Before Dispatch
If you wish to cancel your order before dispatch, please contact us as soon as possible at:
support@thegreenpearlboutique.com
We will try to cancel the order before fulfilment begins.
Because some orders are processed quickly by third-party suppliers, we cannot guarantee cancellation once the order has been sent for processing or dispatch.
If cancellation is no longer possible, you may still be able to use your return or withdrawal rights after delivery.
16. Shipping Policy Updates
We may update this Shipping & Delivery Policy from time to time to reflect changes in our suppliers, delivery partners, shipping countries, legal requirements or store operations.
The latest version will always be available on our website.
17. Related Policies
Please also read:
Terms & Conditions:
Cookie Policy:
For all delivery questions, please contact: