Terms and Conditions
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Terms and Conditions / General Terms of Sale
The Green Pearl Boutique
Effective date: 27 May 2026
Last updated: 27 May 2026
These Terms and Conditions / General Terms of Sale govern the use of the website and online shop operated under the name The Green Pearl Boutique.
By accessing our website, creating a customer account, placing an order, using a discount code, subscribing to our mailing list, participating in a promotion, submitting a review or testimonial, joining a programme, or otherwise using our services, you agree to these Terms.
Please read these Terms carefully before placing an order.
1. Seller Information
The seller and website operator is:
The Green Pearl Boutique
Friedrich-Olbricht-Damm
Charlottenburg-Nord, Charlottenburg-Wilmersdorf
13627 Berlin
Germany
Email: support@thegreenpearllifestyle.com
Marketing and automated email sender: contact@thegreenpearlboutique.com
Alternativeemail: thegreenpearllifestyle@gmail.com
Website: https://www.thegreenpearlboutique.com
Telephone: +49 177 9720704
VAT Identification Number: Not applicable
Business Register Number: Not applicable
Further provider information is available in our Impressum / Legal Notice.
For legal and customer-service consistency, the same business details should be used across the website, checkout, customer emails, Google Merchant Center and all legal pages.
2. Scope of These Terms
These Terms apply to:
the use of our website;
orders placed through our online shop;customer accounts and member areas;
discount codes, vouchers and promotional offers;email automations and marketing communications;
product reviews, testimonials and customer feedback;
courses,
programmes,
digital content or member content where offered;
future affiliate, referral or collaboration programmes where made available;
all related customer-service, payment, delivery, returns and refund processes.
Separate policies may also apply, including our:
any specific programme, affiliate, promotional or campaign terms published on the website.
If a separate policy contains more specific rules for a particular service, promotion or product, the more specific rule applies.
3. Customers and Eligibility
Our website is intended for customers who are legally capable of entering into binding contracts.
If you are a consumer, you must be at least 18 years old or have the consent of a parent or legal guardian where required by law.
By placing an order, creating an account or using our services, you confirm that the information you provide is accurate, complete and up to date.
We reserve the right to refuse, cancel or restrict orders where we reasonably suspect fraud, misuse, inaccurate information, unauthorised use of payment methods, abuse of discounts, automated activity or breach of these Terms.
4. Consumer and Business Customers
A consumer is a natural person who places an order for purposes that are predominantly outside their trade, business or profession.
A business customer is a person, company or organisation acting for commercial, professional or business purposes.
These Terms are primarily drafted for consumer e-commerce sales. Certain consumer-protection rights, including statutory withdrawal rights, may not apply to business customers.
5. Products and Services
The Green Pearl Boutique offers fashion, accessories, lifestyle products and related boutique items through the online shop. The website may also offer or display courses, programmes, editorial content, community features, member content, digital materials, lifestyle content, testimonials and promotional campaigns.
Product images, descriptions, colours, sizes and availability are presented as accurately as reasonably possible. However, colours and product appearance may vary depending on screen settings, lighting, photography and device display.
Product descriptions are for general customer information. They do not constitute a legally binding guarantee unless expressly stated as such.
We may update, change, discontinue or remove products, collections, promotions or website features at any time.
6. Product Availability
All products are subject to availability.
Placing a product in the shopping cart does not reserve the product and does not create a contract. A product may become unavailable before the order is completed.
If a product becomes unavailable after an order is placed, we may cancel the affected item and refund any amount already paid for that item. Where appropriate, we may offer an alternative, replacement, exchange or store credit, but the customer is not obliged to accept an alternative unless legally permitted.
7. Prices, Currency and Taxes
Prices are shown in the currency displayed on the website at the time of purchase.
Unless otherwise stated, product prices do not include shipping costs. Shipping costs, if applicable, are displayed during checkout before the customer places the order.
Additional costs, such as customs duties, import taxes, local taxes, bank fees or currency conversion charges, may apply for international orders. These costs are the responsibility of the customer unless expressly stated otherwise.
Where VAT, sales tax or other taxes apply, they will be handled in accordance with applicable law and the information displayed at checkout.
Prices may change at any time. The price applicable to an order is the price displayed at checkout when the customer submits the order.
8. Price Errors
We make reasonable efforts to ensure that prices are displayed correctly.
If a product is listed with an obvious pricing error, technical error or system error, we may cancel the order or contact the customer to confirm whether they wish to purchase the product at the correct price.
If payment has already been made and the order is cancelled due to an obvious pricing error, we will refund the amount paid.
9. Sale Prices and Price Reductions
Where we advertise a sale, discount, reduced price or percentage reduction, the terms of the specific promotion apply.
For goods offered to consumers in Germany or the EU, price-reduction advertising must be clear and not misleading. Where legally required, a reduction may be shown by reference to the lowest total price applied within the relevant previous period before the price reduction.
We do not artificially increase prices before a promotion in order to create misleading discounts.
Sale items may be limited in quantity, size, colour or availability.
Discounts may not apply to all products unless expressly stated.
10. Order Process
The customer may place products in the shopping cart and proceed to checkout.
Before submitting an order, the customer can review the order details, including products, quantities, price, shipping costs, delivery address and payment method.
The customer is responsible for checking that all order information is correct before submitting the order.
By clicking the final order button, such as “Buy Now”, “Place Order”, “Order and Pay” or equivalent wording indicating an obligation to pay, the customer submits a binding order.
After the order is submitted, the customer may receive an automatic order acknowledgement by email. This confirms receipt of the order but does not necessarily mean that the order has been accepted unless the email or checkout process expressly states otherwise.
A contract is formed when we accept the order, dispatch the products, confirm fulfilment or otherwise expressly accept the order.
We reserve the right to reject or cancel orders in accordance with these Terms.
11. Contract Language and Storage
The contract language is English unless another language is expressly offered.
The customer should save or print these Terms and the order confirmation for their records.
Order details may be made available through the customer account where account functionality is enabled.
12. Payment
The payment methods available are displayed during checkout.
Payment may be processed by Wix, Wix Payments,
The payment methods available are displayed during checkout.
Payment may be processed by Wix card processors, payment providers, banks or other third-party payment services, depending on the payment methods active on the website.
The customer must provide accurate and authorised payment information.
The order may not be processed until payment has been authorised or received.
We reserve the right to cancel an order if payment is refused, reversed, suspected to be fraudulent or not completed.
Payment providers may apply their own terms, privacy notices, security checks and fraud-prevention procedures.
13. Payment Security
Payments are processed through secure checkout systems provided by Wix and/or third-party payment providers.
We do not normally store full payment-card details. Full card details are usually handled directly by the relevant payment provider.
Customers must not attempt to use unauthorised payment methods, stolen payment data, fraudulent chargebacks or payment manipulation.
14. Retention of Title
Products remain the property of The Green Pearl Boutique until full payment has been received.
This does not affect the customer’s statutory consumer rights.
15. Delivery and Shipping
Delivery options, estimated delivery times, shipping costs and delivery restrictions are displayed on the website, during checkout or in our Shipping and Delivery Policy.
Delivery times are estimates unless expressly stated otherwise. Delays may occur due to stock availability, supplier delays, customs processing, courier delays, incorrect delivery information, public holidays, force majeure events or circumstances outside our reasonable control.
The customer is responsible for providing a complete and accurate delivery address.
If a parcel is returned because of an incorrect address, failed delivery attempt, refusal to accept delivery or failure to collect the parcel, the customer may be responsible for additional shipping costs where permitted by law.
Further details are available in our Shipping and Delivery Policy.
16. International Orders, Customs and Import Duties
We may offer international delivery where available.
International customers are responsible for ensuring that products can lawfully be imported into their country.
Customs duties, import taxes, local taxes, customs clearance fees and similar charges may apply. These charges are not controlled by us and are normally the responsibility of the customer unless expressly stated otherwise at checkout.
Delivery may be delayed by customs checks or local import procedures.
We are not responsible for delays caused by customs authorities, local postal services or import restrictions outside our control.
17. Returns, Refunds, Exchanges and Withdrawal Rights
Consumers may have a statutory right of withdrawal for online purchases under applicable law.
For customers in Germany and the EU, the statutory withdrawal period is generally 14 days unless an exception applies.
Certain products may be excluded from withdrawal or return rights where legally permitted, for example:
customised or personalised products;
sealed products that are not suitable for return for health protection or hygiene reasons if unsealed after delivery;
products that have been used, damaged or altered beyond what is necessary to inspect them;
digital content or services where the customer has agreed to immediate performance and acknowledged the loss of withdrawal rights, where applicable.
Returns, refunds, exchanges, defective products, withdrawal instructions, return conditions and refund timelines are governed by our Returns, Refunds and Exchanges Policy.
Nothing in these Terms limits mandatory statutory consumer rights.
18. Faulty, Damaged or Incorrect Products
If a product arrives faulty, damaged or incorrect, the customer should contact us as soon as reasonably possible with the order number, description of the issue and supporting photos where appropriate.
Customers may have statutory rights in relation to defective goods.
Depending on the circumstances and applicable law, the customer may be entitled to repair, replacement, price reduction, refund or other statutory remedies.
This section does not affect mandatory warranty rights under applicable consumer law.
19. Product Safety and Responsible Use
Customers must use products safely, appropriately and in accordance with any product information, care instructions, labels, warnings or usage guidance supplied with the product.
Fashion, jewellery, accessories, beauty-related items, hair products, footwear, swimwear and similar items may require special care or hygiene handling.
Customers should check product details, materials, size information and suitability before purchase.
If a customer becomes aware of a product-safety concern, they should contact us immediately.
We may remove products, issue safety notices, cooperate with suppliers or authorities, or take other appropriate action where required.
20. Care Instructions
Customers are responsible for following any care instructions provided with the product or displayed on the product page.
Damage caused by improper washing, cleaning, drying, storage, use, alteration, wear and tear or misuse may not be treated as a product defect unless required by law.
21. Customer Accounts and Member Area
The website may allow customers to create an account or access a member area.
Customers are responsible for keeping login details confidential and secure.
Customers must not share account access, use another person’s account, create fake accounts or use the member area for unlawful or abusive purposes.
We may suspend, restrict or delete accounts where we reasonably believe that an account has been used for fraud, misuse, spam, harassment, security abuse, fake reviews, discount-code abuse, infringement of rights or breach of these Terms.
Account deletion does not automatically delete order, invoice, tax, accounting or legal records that we are required or entitled to retain.
Member benefits, early access, discounts, loyalty offers, programme access or exclusive content may be changed, suspended or withdrawn at any time unless a specific paid programme states otherwise.
22. Discount Codes, Vouchers and Promotions
Discount codes, vouchers and promotional offers are subject to these Terms and any specific conditions stated in the relevant email, advertisement, product page, checkout page or campaign.
Unless expressly stated otherwise:
only one discount code may be used per order;discounts cannot be exchanged for cash;
discounts cannot be applied retrospectively to previous orders;
discounts cannot normally be combined with other offers;
discounts do not apply to shipping costs, taxes, customs duties or gift cards unless stated otherwise;
discounts may be limited to selected products, collections, customers or countries;
discounts may have minimum spend requirements;discounts may expire;
discounts may be limited to one use per customer;
discounts may be cancelled if used fraudulently, unlawfully or contrary to the offer terms.
We reserve the right to refuse, cancel or remove a discount where there is a technical error, misuse, unauthorised publication, suspected fraud or breach of these Terms.
23. Current Promotional Email and Discount Terms
The following promotional terms apply to the current email automations and campaigns, unless a more specific campaign message states otherwise.
23.1 New Subscriber Discount — WELCOME15
Customers who sign up for the email list may receive a welcome discount.
Code: EXAMPLE
Discount: 15% off
Minimum spend: €25
Validity: valid for one week from issue or as stated in the emailUse limit: one use onlyEligible products: all products, unless excluded at checkout or in the campaign message
Condition: available to email subscribers and intended for first orders
The code cannot be exchanged for cash and cannot be applied retrospectively.
23.2 Spring/Summer Discount — SPRING15
Seasonal promotions may be offered for spring/summer collections.
Code: EXAMPLE
Discount: 15% off
Minimum spend: €25
Eligible products: Spring/Summer Collection
Validity: during the published seasonal promotion period only
This promotion applies only to eligible products in the Spring/Summer Collection and only while the campaign is active.
23.3 Subscriber Birthday Discount — BDAY20
Customers who subscribe to marketing communications and provide their date of birth may receive a birthday discount.
Code: EXAMPLE
Discount: 20% off
Minimum spend: €25
Validity: valid within the birthday promotion period stated in the email
Use limit: one use only
Eligible discount application: lowest-priced eligible item in the order
Eligible products: all products, unless excluded at checkout or in the campaign message
The birthday discount is available only where the customer has provided birthday information and is subscribed to the relevant communications.
Date of birth is collected and processed in accordance with our Privacy Policy.
23.4 Thank You for Your Purchase Email
After purchase, customers may receive an automated thank-you email.
This email may confirm appreciation for the order, provide customer-service information and indicate that a follow-up may be sent.
This email does not create a new discount unless a discount is expressly included.
23.5 Follow-Up After Delivery Email
After delivery, customers may receive a follow-up email requesting feedback, a review or customer-service information.
Review requests must be honest and voluntary. Customers are not required to leave a positive review.
23.6 Tracking Notifications
When a package is dispatched, customers may receive tracking notifications.
Tracking emails may include delivery status, tracking links, carrier information and delivery updates.
These are transactional service messages relating to the order.
23.7 Sale Category Promotions
We may run sale campaigns offering discounts of approximately 35% to 40% on selected sale items.
Such discounts apply only to selected items, while stocks last, during the relevant campaign period.
Where a sale discount is displayed as a range, the actual discount may differ by product.
24. Google Merchant and Promotion Consistency
Where promotions are submitted to Google Merchant Center, Google Shopping or similar advertising platforms, the promotion conditions displayed in advertisements, product feeds, landing pages and checkout must be consistent.
If a promotion has a minimum spend, customer eligibility condition, product limitation, collection limitation, expiry date or code requirement, those conditions should be clearly stated to customers.
If there is a conflict between an advertisement and the checkout, the checkout and the published website terms will determine whether the promotion can be applied.
25. Email Automations, Newsletters and Marketing
Customers may receive transactional emails relating to orders, payments, shipping, delivery, returns, refunds, account activity or customer service.
Marketing emails, including subscriber discounts, birthday discounts, seasonal campaigns, sale announcements and product updates, are sent only where legally permitted.
Customers may unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us.
Transactional emails necessary to process an order or provide customer service may still be sent even if the customer unsubscribes from marketing.
Marketing and automated emails may be sent from:
contact@thegreenpearlboutique.com
Customer-service emails may be sent from:
support@thegreenpearllifestyle.com
support@thegreenproboutique.com
Customers should ensure that emails from these addresses are not blocked by their email provider.
26. Birthday Data and Birthday Offers
Customers may voluntarily provide their date of birth for birthday offers, birthday discounts or personalised marketing communications.
Providing a date of birth for marketing purposes is optional.
Birthday offers are subject to the specific conditions stated in the relevant email or promotion.
We may refuse or cancel birthday discounts where we reasonably suspect misuse, false information, duplicate accounts or abuse of the offer.
Further information about data processing is available in our Privacy Policy.
27. Reviews, Feedback and Testimonials
Customers may be invited to provide feedback, reviews or testimonials after purchase.
Reviews and testimonials must be honest, lawful and based on the customer’s genuine experience.
Customers must not submit fake reviews, misleading statements, offensive content, unlawful content, defamatory content, infringing content or content that violates the rights of others.
By submitting a review, testimonial, image, video, comment or similar content, the customer grants us permission to display, reproduce, edit for clarity, publish and use that content on our website, social media, marketing materials and related channels, unless the customer withdraws permission where legally possible.
We may moderate, edit, refuse or remove reviews and testimonials where necessary to prevent unlawful, misleading, abusive, irrelevant or inappropriate content.
If a review, testimonial or endorsement is incentivised, sponsored or connected to a free product, discount, affiliate relationship or other benefit, this should be disclosed clearly.
We do not guarantee that testimonials represent typical results or experiences.
28. Affiliate Programme and Collaborations
An affiliate programme, referral programme or collaboration programme may be introduced in the future.
Until specific Affiliate Programme Terms are published and accepted, no person is authorised to act as an affiliate, agent, representative, partner or promoter of The Green Pearl Boutique.
If an affiliate programme is launched, it may include rules on:
application and approval;
tracking links or codes;
commission eligibility;excluded purchases;returns, refunds and chargebacks;
self-referrals;brand use;
advertising restrictions;
coupon-code restrictions;social media disclosures;tax responsibility;
termination for misuse or fraud.
Affiliates, influencers and collaborators must clearly disclose commercial relationships, paid promotions, gifted products, affiliate links or commission-based arrangements where legally required.
No affiliate, influencer or collaborator may make misleading, unlawful or unauthorised claims about our products or business.
29. Programmes, Courses and Digital Content
The website may offer programmes, courses, digital content, member content, lifestyle content or educational materials.
Unless specific programme terms state otherwise:
programme content is for personal, non-commercial use only;
access may be limited to the period stated at purchase;login details may not be shared;
programme content may not be copied, resold, reproduced, distributed or publicly shared;
we may update, modify or remove content where reasonably necessary;
technical access may depend on Wix, third-party platforms, internet availability and device compatibility.
Where digital content or online services are supplied, special withdrawal rules may apply. If the customer expressly agrees that performance begins before the end of the withdrawal period and acknowledges that the withdrawal right may be lost, the statutory right of withdrawal may expire in accordance with applicable law.
Specific paid programmes should have their own Programme Terms where necessary.
30. Health, Lifestyle and Wellbeing Content
Any lifestyle, wellbeing, beauty, fashion, confidence, relationship, intimacy, fitness, spirituality, animal-behaviour or personal-development content on the website is provided for general informational and educational purposes only.
Such content is not medical, psychological, psychiatric, therapeutic, veterinary, legal, financial or other professional advice.
Customers and users should consult a qualified professional before relying on information that may affect their health, wellbeing, relationships, finances, legal position or safety.
We do not guarantee specific results from any programme, content, recommendation, styling advice, lifestyle material or educational content.
31. User Conduct
Customers and users must not use the website, member area, checkout, forms, reviews, promotions or programmes for unlawful or abusive purposes.
Prohibited conduct includes:
fraud;
payment misuse;
chargeback abuse;discount-code abuse;
creating fake accounts;submitting fake reviews;harassment;
spam;scraping;
hacking;
introducing malware;attempting to bypass security measures;
impersonating another person;
misusing affiliate links or codes;
copying content without permission;
infringing intellectual property rights;
posting offensive, defamatory, discriminatory or unlawful content.
We may suspend access, cancel orders, remove content, restrict accounts or take legal action where these Terms are breached.
32. Intellectual Property
All website content, including text, images, logos, product descriptions, graphics, designs, videos, course materials, programme materials, brand elements and layout, is owned by us or licensed to us, unless otherwise stated.
Customers and users may not copy, reproduce, distribute, modify, sell, resell, exploit or use website content for commercial purposes without prior written permission.
Purchasing a product, accessing a programme or creating an account does not transfer intellectual property rights.
33. Third-Party Links and Services
The website may contain links to third-party websites, payment providers, delivery tracking pages, social media platforms, embedded content, apps or external tools.
We are not responsible for third-party websites, services, policies, content, security or availability.
Customers should review the terms and privacy policies of third-party providers before using their services.
34. Data Protection
We process personal data in accordance with our Privacy Policy / Data Protection Notice.
The Privacy Policy explains how we process customer data in relation to orders, accounts, payments, delivery, customer service, newsletters, birthday offers, analytics, advertising, Wix services, cookies and legal obligations.
Cookies and similar technologies are explained in our Cookie Policy.
By using the website, customers acknowledge that data processing will take place as described in those policies.
35. Limitation of Liability
We are liable without limitation for intent, gross negligence, injury to life, body or health, statutory product liability and any other liability that cannot legally be excluded or limited.
In cases of slight negligence, we are liable only for breach of essential contractual obligations. Essential contractual obligations are obligations whose fulfilment is necessary for the proper performance of the contract and on whose compliance the customer may regularly rely.
In such cases, liability is limited to foreseeable and typical damage, unless mandatory law provides otherwise.
Nothing in these Terms limits statutory consumer rights.
36. Force Majeure
We are not responsible for delays or failure to perform caused by events outside our reasonable control.
Such events may include natural disasters, war, terrorism, strikes, labour disputes, epidemics, pandemics, government measures, customs delays, supplier failures, transport interruptions, technical outages, cyberattacks, power failures, platform outages, payment-provider outages or courier delays.
Where performance is materially affected, we will take reasonable steps to inform affected customers and find an appropriate solution.
37. Complaints and Customer Service
Customers may contact us with complaints, order questions, delivery questions, return requests or legal enquiries using the contact details below:
Email: support@thegreenpearllifestyle.com
Alternative email: thegreenpearllifestyle@gmail.com
Telephone: +49 177 9720704
Customers should include their order number where relevant.
We aim to respond within a reasonable time.
38. Consumer Dispute Resolution
The European Commission’s former Online Dispute Resolution platform was discontinued in 2025 and should no longer be relied upon as the active EU ODR platform.
Unless legally required otherwise, we are not willing or obliged to participate in dispute-resolution proceedings before a consumer arbitration board.
This does not affect a consumer’s right to bring claims before the competent courts.
39. Governing Law
These Terms are governed by the laws of the Federal Republic of Germany.
If the customer is a consumer residing in another country, mandatory consumer-protection laws of the customer’s country of residence may still apply where required by law.
The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded where legally permitted.
40. Changes to These Terms
We may update these Terms from time to time to reflect changes in law, business operations, website functions, promotions, programmes, payment methods, delivery processes or Google Merchant requirements.
The version published on the website at the time of order applies to that order.
Customers should review these Terms regularly.
41. Severability
If any provision of these Terms is invalid, unlawful or unenforceable, the remaining provisions remain effective.
The invalid provision will be replaced by the applicable statutory rule where required.
42. Final Provisions
These Terms, together with the applicable order confirmation and referenced policies, form the contractual framework between the customer and The Green Pearl Boutique.
Nothing in these Terms excludes rights that cannot be excluded under mandatory consumer law.